Cars

Faqs

ABOUT AIR DESIGN AND THEIR PRODUCTS

Who is Air Design and what differentiates it from their competitors?

Air Design is a highly sustainable design and engineering company that has been manufacturing interior and exterior accessory components for the automotive and aftermarket industry for nearly three decades.

Air Design utilizes a sophisticated vertically integrated manufacturing process called Product Life Cycle Management Strategy. Ensuring the entire supply chain is housed under one single roof guarantees constant collaboration at every stage, from conceptual design, CAD, and 3D modeling to engineering, prototyping, tooling, testing, vehicle integration, manufacturing, paint, assembly, and distribution.

Capabilities exceed the boundaries of an individual market to include custom projects in the areas of medical, technological, green, transport, pet, private label, and more. Air Design’s inhouse tooling capabilities allows customers to choose from a wide range of injection and thermoforming technologies to execute small, medium, or long-range production runs.

Originally founded in México, Air Design set up its US subsidiary in 2015, basing operations in Oceanside, CA.

What are Air Design products made of?

Accessories are manufactured primarily from thermoplastics (Polyurethane RIM, ABS, and TPR), but aluminum or steel are used for specific applications. All raw materials are of the highest quality and backed by major automakers worldwide. Proprietary injection and thermoforming technologies ensure products are durable, maintain necessary flexibility under extreme conditions, and showcase an OEM-quality finish. For more detailed information about Air Design’s manufacturing technologies, visit the “Our Company” section at www.airdesignusa.com

Are these products certified/licensed? 

From raw materials and manufacturing technology to the product development cycle, Air Design carries appropriate patents and products are licensed by major automakers. Decades of collaboration, engagement, and testing at the OE level have resulted in best practice industry standards on an international level. 

Who are Air Design Global Partners?

Air Design’s quality assurance has resulted in long-term partnerships with respected OE brands such as Nissan, Renault, Ford, General Motors, Volkswagen, Seat, Mazda, Mitsubishi, Peugeot, Honda, Lincoln, Suzuki, Toyota, Chrysler, Kia, Siemens—Flextronics, and many more. A recent expansion into the aftermarket via an exclusive wholesale distribution partnership with industry leader Keystone Automotive Operation Inc. allows Air Design to call upon its extensive OE experience and increase consumer access to its high-end styling products.

Where can I find out more information about Air Design?

For more detailed information, visit www.airdesignusa.com and/or subscribe to Air Design’s social media profiles for updates and news . Should you need a corporate brochure please contact sales@airdesignusa.com

SPECS AND APPLICATIONS

What are Air Design products made of?

Accessories are manufactured primarily from thermoplastics (Polyurethane RIM, ABS, and TPR), but aluminum or steel are used for specifics applications. All raw materials are of the highest quality and backed by major automakers worldwide. Proprietary injection and thermoforming technologies ensure products are durable, maintain necessary flexibility under extreme conditions, and showcase an OEM-quality finish. For more detailed information about Air Design’s manufacturing technologies, visit the “Our Company” section at www.airdesignusa.com. 

Can you manufacture a custom part?

All Air Design parts are manufactured in series and require the construction of special tooling and a mold so custom parts are not available.

What part number do I use to purchase a Front Bumper Guard for my truck if my bumper has the fog lights?

All Air Design parts are manufactured in series and require the construction of special tooling and a mold so custom parts are not available.

Will the Front Bumper Guard fit my truck with a grille guard or bull bar?

Air Design Front Bumper Guards can only be installed on factory bumpers. While there are some grille guards, bull bars, and other front bumper accessories that can be adapted to fit, it’s strongly recommended not to do so since this could affect part performance and/or void consumer warranty.

Will the Tailgate Spoiler fit my truck with a bed cover?

There are some folding or retractable tonneau covers that fit or can be adapted to Air Design’s Tailgate Spoiler. There won’t be issues with installation, as long as the tailgate top surface is free. It’s strongly recommended not to force the installation of this part since doing so would affect part performance and/or void a consumer warranty.

Will the Tailgate Spoiler fit my truck with factory step?

It’s not recommended to install Air Design’s Tailgate Spoiler alongside a factory step because use would be disabled.

INSTALLATION

How are Air Design parts installed? 

Air Design parts are designed for a quick, easy, no-drill installation. Commercial-grade adhesives act as a bonding agent and nearly eliminate the need for an installer to cut into a vehicle’s sheet metal. All Air Design parts come with an installation manual and hardware. The use of any other tools or hardware aside from what was supplied voids the product warranty.

Is there something I need to know before and after installation?

Clean the vehicle’s sheet metal with acetone and keep it free from any kind of dust, oil, and chemicals before installing Air Design parts. Air Design parts can’t be installed over wrap or vinyl decals. Both the vehicle sheet metal and part(s) to be installed must be at a temperature above 16°C or 60°F. If the surface is too cold, then warm the vehicle sheet metal with a heat gun. Don’t wash the vehicle for 24 hours after Air Design parts are installed. It’s also recommended to drive slowly. For full instructions, review the installation manuals.

How long do Air Design parts take for install?

Installation is dependent upon how acquainted an installer is with Air Design parts but on average three hours is necessary for a full body kit with 17 pieces. It’s recommended for two installers to complete the installation.

Are the parts ready to be installed?

All Air Design products arrive ready to install straight from the package, and feature either an OE satin black or silver factory finish. All parts can be painted to match a vehicle’s factory finish as well.

Is there a manual that shows how to install the parts?

All Air Design parts come with an installation manual and appropriate hardware. Additional products materials and/or video tutorials are also available via Air Design’s YouTube channel as well as the “Support” section on www.airdesignusa.com

ABOUT AIR DESIGN FENDER FLARES

Do you use an adhesive or bolts on the fender flares?

A patented Super Bolt® system for the fender flares adheres to any smooth surface allowing the part to be mechanically fastened without having to drill into your vehicle’s sheet metal. Fender flares are molded using high-tech multilayer black ABS brought from Austria and then top coated with OEM-approved 2K satin black paint. They are the only fender flares within the accessories aftermarket that feature a mechanical fixation to the body line, which eliminates all vibration and paint damage, and they are the only flares that incorporate a mud flap to widen the bottom of the flare, protecting a vehicle from road debris.

What is the cost for body color on fender flares?

Painted parts are handled as a special order and might take extra time to be shipped. In order for the request to be processed, please contact sales@airdesignusa.com with the desired paint code (mandatory). Additional shipping fees may apply.

I need to paint my flares but rubber seal is pre-installed, can I get an extra rubber seal? 

Uninstalling the rubber seal from Air Design Fender Flares isn’t necessary. It’s just enough with retracting and mask it. Please review the following video: https://www.youtube.com/watch?v=kjZfC7P7dos

DEALERS

Can I pick up my products at my local dealer or shop?

Air Design products are exclusively distributed through Keystone Automotive Operations, Inc. Please provide your zip code to be matched up with a dealer near you. In the event that a Keystone dealer is not near you, or if you prefer to do business with a shop that is not currently a Keystone account, then please note: an order will be shipped upon written notice from the dealer. Disclaimer: Air Design will not pay any commission or royalties to said dealer for brokerage of the sale.

I want to distribute Air Design products, who should I contact?

If you want to distribute Air Design products, please contact Keystone Automotive Operations, Inc. US: (1-800-432-8063) Canada: (1-800-257-7190)If you are based in any other region of the world, reach out the International Sales Department at Air Design headquarters: +52 (55) 53 93 66 36 ext. 215 or send an email to ventas@airdesign.com.mx

SALES, ORDERING ONLINE, AND SHIPPING

Do you have parts in stock?

Air Design carries minimum stock at its warehouse locations. Online orders will be filled from the closest warehouse or the nearest location where those parts are available. If a product isn’t available in stock, then you’ll be notified within 24 hours of placing the order at which time an approximate delivery date will be given. The average timeframe for filling an order is 3 business days, plus carrier and/or freight transit. As it applies to imported products, its existence is subject to the continuity or discontinuity of the original suppliers.

Are the parts ready to be installed?

All Air Design products arrive ready to install straight from the package, and feature either an OE satin black or silver factory finish. All parts can be painted to match a vehicle’s factory finish as well.

Can I choose my part to be painted if I provide a body color code? If so, what is the cost for bodycolor? 

Painted parts are handled as a special order and might take extra time to be shipped. In order for the request to be processed, please contact sales@airdesignusa.com with the desired paint code (mandatory). Additional shipping fees may apply. 

I had a car crash. How can I order spare parts?

Spare parts are handled as a special order. Please contact sales@airdesignusa.com so you can place your order online.

I need more hardware. How can I order it?

Consumers can purchase an extra set of hardware. Please look up available hardware for full body kits or fender flares through our online store at www.airdesignusa.com.  

What are your payment options?

When ordering online, you can pay with a credit card, debit card, or PayPal. Bank deposits and wire transfers are also valid forms of payment

What are your delivery times?

Delivery time depends on inventory stocks, import times, and/or bank notification times. Average time for filling an order is 3 business days, plus the time of transit given by carriers and freight companies in their different services.

How are Air Design products shipped?

Air Design will ship your products with commercial carriers and freight companies (UPS, FedEx, YRC, etc.) and tracking information will be provided to you once your order is shipped. If you have a preferred means of shipping, please contact us sales@airdesignusa.com.

Air Design is responsible for delivering your product to the carrier companies for shipment but isn’t directly responsible once the product is in transit. Air Design can’t manipulate the course of shipment once shipped.

Please note that Air Design is unable to split orders, so if any items are unavailable, we will hold your order until we can deliver all of the items in your order. We may, however, dispatch individual items from different warehouses, resulting in your order arriving in multiple deliveries.

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the receptionist/mailroom contact. our carrier does not require a signature specific to the order details.

What if I live outside the continental US?

If you live in Alaska, Hawaii, Puerto Rico, Guam, or even a remote area in the US or Canada, please be aware that shipping times to these locations may be extended. If applicable, we may connect you with one of Air Design’s nearest dealers in your area in order to save you additional shipping and handling charges.  If you live in Mexico, you must redirect to the Air Design México online store.

If you live in any other country, you must purchase through our international online store, contact our International Sales Department at Air Design Headquarters +52 (55) 53 93 66 36 ext. 215, or write an email to ventas@airdesign.com.mx

What if I ordered the wrong product or I need to change or cancel my order?

After placing an order online, you have 24 hours to request changes or cancellations (this doesn’t apply when 1-day shipping service was selected). If an ordered product is dispatched before your request for change or cancellation, you must pay all incurred costs related to shipping and handling, which includes a 20% restocking fee and return shipping costs to Air Design’s warehouses. To prevent this, Air Design insists that you always provide accurate information of your vehicle’s year, make, model, and any accessory that may be installed on the vehicle before confirming an order. For trucks, bed length and cab size are mandatory. If you need to cancel or change an order, please message sales@airdesignusa.com from the email registered for the product purchase with the order reference number. All requests made by other means of contact (telephone, social media, etc.) are not considered valid.

How do you handle refunds in case I want to cancel my order?

If you have paid for your order with a credit card and then cancelled before it ships, no refund is necessary as your credit card has not been debited. Air Design only takes payment once the order is dispatched, but your bank may have reserved these funds as a preauthorization. The money will be visible on your account within a few days, subject to your credit card provider’s policy. If you have paid for your order with PayPal, a refund will be credited to the account after the cancellation is processed. The funds should appear back into your bank account within 5 business days subject to standard banking practice.

What kind of packaging does Air Design use?

All parts are protected with fabric wrapping to avoid scratches and packed in double corrugated cardboard boxes. Should you require a special packaging, contact sales@airdesignusa.com to determine feasibility and extra costs.

Do you give military discount?

Yes. Before you order online, please send a picture of your military ID to sales@airdesignusa.com so one of the Air Design representatives can provide a one-time coupon code. This coupon code is not transferable and cannot be combined with other discounts or promotions.

Does Air Design collect or store any of my personal information? If so, what kind?

By simply visiting Air Design’s website, you are not providing any personal information, nor are you bound to provide it. Air Design only requires your vehicle’s truck year, make, and model for the sole purpose of providing better service and then showing some of the many other products available for the vehicle. If you choose not to provide the requested information, you may not be able to make purchases or use some or all of the features of the site or services. This information will not be collected if you do not purchase a product.

However, if you do purchase through the online store, Air Design does require your name, email address, phone, and billing & shipping address. To ensure the security of your payment and credit card information, Air Design uses third-party processors for all transactions. Air Design also doesn’t collect or store any card information from PayPal transactions.

Customer information is protected by the Privacy Policy and Air Design is committed to maintaining maximum protection and confidentiality. You will always be able to exert your right to privacy and request that Air Design rectify or delete your information.

Some sections of the Air Design website may require you to enable Cookies and Web Beacons, as some of the tasks require them to give you a better user experience and navigation. Cookies and Web Beacons are used to determine preferences when connected to the services of any site and to track certain behaviors or activities conducted by the users in those sites. We do not use cookies or Web beacons to collect personal information. You can reset your web browser to refuse, disable, and delete or cookies previously accepted.

To learn more about privacy, visit our Terms and Disclaimers section.

WARRANTY AND RETURNS

What is Air Design’s warranty policy?

Air Design warranties its products for a period of three years or 36,000 miles following the date of purchase, as long as they are used under normal conditions and are properly installed. The warranty is effective only to the original purchaser and to the vehicle on which the parts are installed. This limited warranty doesn’t cover failures due to abuse, accidental damage, or an unwillingness to follow instructions, nor improper use of product, cleaning, detailing, painting, and/or any customer modifications/attempt to repair. Mistakenly ordered products also don’t qualify for warranty. Air Design reserves the final right on all returns. When placing a warranty claim, please provide a copy of your purchase receipt and send photographs or video of the defect to warranty@airdesignusa.com. If the application for warranty is approved, Air Design will provide you with a Return Good Authorization reference number and a carrier waybill. Under no circumstance will Air Design accept a return without prior or proper notice.

What if I receive a defective part?

If you receive a defective part, Air Design will do whatever is necessary to fix it right away (even replace it). Just be sure to properly place your warranty claim by following the procedure described above.

What if I receive a crumbled or damaged box from the carrier company?

If you receive a crumbled or damaged box, the carrier driver is bound to give you a DAMAGE CALL TAG. It’s extremely important that if you receive a damaged box, you take as many photographs as necessary before you open the product and then of the product itself. If product damage is caused due to carrier handling, then please send photographs to warranty@airdesgnusa.com.

What if I ordered the wrong product? 

After placing an order online, you have 24 hours to request changes or cancellations (this doesn’t apply when 1-day shipping service was selected). If an ordered product is dispatched before your request for change or cancellation, you must pay all incurred costs related to shipping and handling, which includes a 20% restocking fee and return shipping costs to Air Design’s warehouses. To prevent this, Air Design insists that you always provide accurate information of your vehicle’s year, make, model, and any accessory that may be installed on the vehicle before confirming an order. For trucks, bed length and cab size are mandatory. If you need to cancel or change an order, please message sales@airdesignusa.com from the email registered for the product purchase with the order reference number. All requests made by other means of contact (telephone, social media, etc.) are not considered valid.

What is your return policy?

All products must be in their original unused condition (as received) and must be returned within the first 30 days of their receipt. Products that have been installed and uninstalled can’t be exchanged or returned for refund.

SPONSORSHIPS

Does Air Design sponsor show cars and special projects?

Air Design doesn’t usually sponsor vehicles, however, if you have an interesting proposal, please send a presentation detailing your vehicle’s modifications to sales@airdesignusa.com. Include pictures or videos, past and currently scheduled media, web and social media exposure, and the shows/races you are committed to attending. Air Design’s decision to sponsor a project will be made at the team’s discretion.